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Refund Policy

Refund Policy for Abhinaya Creations

At Abhinaya Creations (www.abhinayacreations.co.in), we are dedicated to delivering high-quality gift and home decor items crafted with care and precision. Our refund policy is designed to ensure transparency and fairness for all our customers. Please read the following terms carefully before placing an order, as they outline the conditions under which refunds may or may not be issued.

1. No Refunds After Preparation Begins

  • Once the preparation of your order has commenced, payments will not be refunded under any circumstances. Preparation includes, but is not limited to:
    • Sourcing materials for your order.
    • Customization or personalization processes.
    • Crafting, assembling, or packaging of the product.
  • This policy applies regardless of the reason for the refund request, including changes in preference, delays, or other circumstances, as we invest significant time and resources into fulfilling each order.

2. Refunds Before Preparation

  • If the preparation of your order has not yet started, you may request a refund. However, approval is subject to the following conditions:
    • The request must be made within 24 hours of placing the order.
    • Applicable charges will be deducted from the refund amount. These charges may include:
      • Payment gateway fees (typically 2-5% of the transaction amount, depending on the payment method).
      • Taxes or other statutory levies applied to the transaction.
      • Administrative or processing fees, if any, as determined by Abhinaya Creations.
  • Refunds are not guaranteed and will be evaluated on a case-by-case basis.

3. Sole Discretion of the Merchant

  • All refund requests are subject to review by Abhinaya Creations. The decision to approve or deny a refund rests solely with the merchant, and this decision will be final and binding.
  • Factors considered during the review may include:
    • The status of the order (whether preparation has started).
    • The nature of the product (e.g., customized or non-customized items).
    • The reason for the refund request.
  • We reserve the right to reject refund requests that do not meet the criteria outlined in this policy.

4. Non-Refundable Items

  • Certain products and services are non-refundable under all circumstances, including:
    • Customized or personalized items, as these are made to order and cannot be resold.
    • Items purchased during special promotions, clearance sales, or with discounts explicitly marked as “non-refundable.”
    • Shipping or delivery charges, unless the error is solely attributable to Abhinaya Creations.

5. How to Request a Refund

  • To initiate a refund request, please follow these steps:
    • Contact our customer support team at  support@abhinayacreations.co.in or +91 9079790033 within 24 hours of placing your order.
    • Provide the following details:
      • Order number.
      • Date of purchase.
      • Reason for the refund request.
    • Incomplete or delayed requests may not be considered.
  • Upon receiving your request, we will evaluate it and notify you of the decision within 3-5 business days.

6. Refund Processing

  • If a refund is approved:
    • The amount, after deducting applicable charges, will be credited to the original payment method used during the purchase.
    • Refunds may take 7-10 business days to process, depending on your bank or payment provider’s policies.
    • Abhinaya Creations is not responsible for delays caused by third-party payment processors or banks.
  • You will be notified via email or phone once the refund has been processed.

7. Cancellations and Modifications

  • If you wish to cancel or modify your order, please contact us immediately. Cancellations or modifications are only possible if the preparation has not started.
  • Orders cannot be canceled or modified once preparation begins, and no refunds will be issued in such cases.

8. Damaged or Defective Products

  • In the rare event that you receive a damaged or defective product:
    • Please notify us within 48 hours of delivery with photographic evidence and a detailed description of the issue.
    • We may offer a replacement or store credit at our discretion, subject to verification.
    • Refunds for damaged or defective products are not guaranteed and will be evaluated based on the circumstances.

9. Policy Updates

  • Abhinaya Creations reserves the right to modify or update this refund policy at any time without prior notice. The latest version of the policy will always be available on our website (www.abhinayacreations.co.in).
  • By placing an order, you agree to abide by the terms of the refund policy in effect at the time of purchase.

Contact Us

For any questions or clarifications regarding our refund policy, please reach out to our customer support team at:

We value your trust and strive to provide a seamless shopping experience. We encourage you to review your order details carefully before confirming your purchase to avoid inconvenience.

This detailed version expands on each point, clarifies processes, and maintains a professional tone while emphasizing the non-refunded post-preparation rule and merchant discretion. Let me know if you need further adjustments or additional sections!