Shipping and Delivery Policy

At Abhinaya Creations (https://abhinayacreations.co.in), we are committed to delivering your gift items with care and efficiency. Our Shipping and Delivery Policy outlines the process, timelines, and terms for delivering your orders across India. Please read this policy carefully before placing your order.

1. Order Processing

• Orders are typically processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order is processed, you will receive a confirmation email with your order details and an estimated delivery timeline.

2. Shipping Destinations

• We currently ship to all locations within India.

• International shipping is not available at this time. For inquiries about international orders, please contact our customer support at support@abhinayacreations.co.in.

3. Shipping Partners

• We partner with trusted courier services such as India Post, DTDC, Delhivery, and others to ensure safe and timely delivery.

• The choice of courier service may vary based on the delivery location and order specifics.

4. Delivery Timelines

• Standard Delivery:

  • Metro Cities: 3-5 business days from the date of dispatch.

  • Other Cities/Towns: 5-7 business days from the date of dispatch.

  • Remote Areas: 7-10 business days from the date of dispatch.

• Delivery timelines are estimates and may vary due to factors such as location, weather conditions, or unforeseen circumstances.

• During festive seasons or sales, delivery may take slightly longer due to high order volumes.

5. Shipping Charges

• Shipping charges are calculated based on the weight, dimensions, and delivery location of your order.

• The applicable shipping cost will be displayed at checkout before you confirm your order.

• Free Shipping: Orders above ₹1500 qualify for free standard shipping within India (subject to change during promotional periods).

6. Order Tracking

• Once your order is dispatched, you will receive a tracking ID and a link to track your shipment via email or SMS.

• You can track your order directly on our website under the “Track Your Order” section or through the courier’s website.

7. Delivery Instructions

• Please ensure the shipping address provided is accurate and complete. Abhinaya Creations is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

• Our courier partners will attempt delivery up to 2 times at the provided address. If no one is available to receive the package, it may be returned to our warehouse.

• Additional charges may apply for re-delivery if the package is returned due to an incorrect address or failure to receive.

8. Damaged or Lost Shipments

• All gift items are carefully packed to prevent damage during transit. However, if you receive a damaged or defective product, please contact us within 48 hours of delivery at support@abhinayacreations.co.in with photos of the damaged item and packaging.

• In case of a lost shipment, please notify us within 7 days from the dispatch date. We will work with the courier service to resolve the issue and ensure a replacement or refund, as applicable.

9. Non-Deliverable Areas

• Certain remote or restricted areas may be classified as non-deliverable by our courier partners. In such cases, we will notify you and offer alternative solutions or a refund.

• PIN code verification is available at checkout to confirm serviceability.

10. Contact Us

For any questions or assistance regarding shipping and delivery, please reach out to our customer support team:

• Email: ashabhagwani@abhinayacreations.co.in

• Phone: +91 788 99 22 378 (Available Monday-Saturday, 10 AM to 6 PM IST)

• WhatsApp: +91 788 99 22 378

11. Policy Updates

Abhinaya Creations reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. The latest version of the policy will always be available on our website.

Thank you for choosing Abhinaya Creations for your gifting needs. We look forward to delighting you with our products and services!

Last Updated: April 18, 2025